Privacy Policy

Last Updated: March 22, 2025
ChatCADDY (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws.
1. Information We Collect
We may collect the following types of personal information when you interact with us, including but not limited to:
Name, email address, phone number, and mailing address
Business information (if applicable)
Payment and billing information (if applicable)
Communication preferences
Any other information you provide voluntarily
2. How We Collect Personal Information
We collect personal information directly from you through:
Website forms and account registration
Purchases or transactions
Email and phone communications
Social media interactions
Marketing campaigns and surveys
We may also collect certain information automatically through cookies and tracking technologies when you visit our website. You can adjust your browser settings to refuse cookies, but this may affect website functionality.
3. How We Use Your Information
We use your personal information for the following purposes:
To provide and improve our products and services
To process transactions and fulfill requests
To send updates, promotional offers, and marketing communications
To personalize user experience and improve customer service
To comply with legal obligations
By providing your contact information, you consent to receive marketing communications and promotional offers from us. You may opt out at any time by following the unsubscribe link in our emails or contacting us directly.
4. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information in the following circumstances:
Service Providers: With trusted third-party vendors who assist in business operations (e.g., payment processors, email services, and advertising partners).
Legal Compliance: If required by law or to protect our legal rights.
Business Transfers: If Turner | The AEO Agency is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Your Rights and Choices
Under PIPEDA, you have the right to:
Access and Correct Your Information – You may request access to your personal data and request corrections if it is inaccurate.
Withdraw Consent – You may withdraw your consent for marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.
Request Deletion – You can request that we delete your personal information, subject to legal and contractual obligations.
To exercise any of these rights, please contact us at:
📧 Email: info@chatcaddy.ai
📞 Phone: 519-902-8603
📍 Address: London, Ontario Canada
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Retention of Information
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites. Please review their policies before providing personal information.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
📧 Email: info@chatcaddy.ai
📞 Phone: 519-902-8603
📍 Address: London, Ontario Canada
By using our services, you agree to the terms outlined in this Privacy Policy.